Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • All your assistance requests will be attended to in maximum sixty minutes after the support ticket or email is submitted. If your case needs additional assistance from an admin, we will forward the support ticket or the email to the person in charge then leave a comment to notify you that more time will be needed for arriving at the best solution. And if you take advantage of the Administration Services package, all of the server administration services included there will be carried out whenever you choose.

  • Top quality support service

  • An Excellent Customer Service

  • Our technical support staff will be at your disposal 24–7 should you need help with the Website Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated hosting server. Furthermore if you require assistance handling all the daily administration tasks on your dedicated hosting server, you can order the Administration Services package, which includes data backup disk space, Operating System updates every week, troubleshooting and software installation services, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Website Control Panel was installed by default for every Linux dedicated hosting server. Among its characteristics is a very time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can perform. Most educational articles have video versions that demonstrate all the operations that you can carry out in a very illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each section of the Website Control Panel.