A ticketing system is the most widespread medium of communication that hosting companies offer to their clients. It’s usually part of the billing account and is the fastest way to deal with a problem that takes a certain period of time to investigate or that has to be escalated to a system administrator. Thus, all responses added by either side will be kept in one place in case someone else needs to work on the given issue and the information in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which implies that you’ll need to log in and out of at least two accounts in order to complete a specific task or to get in touch with the company’s customer care staff. If you’d like to administer a couple of domains and each one is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. Besides, it can take substantial time for the provider to respond to your tickets.