A live chat is among the ways of communication offered by some web hosting companies as a part of their support service. Determined by the provider, the chat is used for billing, pre-sales and/or tech assistance. This way of communication is quicker in comparison to a support ticket and it will make it much more unlikely to misspell or misunderstand anything as compared to a phone call with an agent. Furthermore, if the trouble that you have requires some time to be reviewed and taken care of, you're able to do something else at the same time rather than just waiting, as you'd have to do when you call. Also, you can take advantage of a live chat assistance service free of charge provided that you have Internet accessibility even when your web hosting supplier is based in another country and they do not have a local telephone number you can call.
Live Chat Support in Cloud Hosting
Together with the telephone and ticket support, our company provides live chat support as well. You're able to contact us every day, including holidays and weekends, and we can give you more details about the Linux cloud hosting that we supply in case you are not among our customers yet, or about basic and billing questions when you already have a user profile. Though for strictly technical matters you need to open a ticket to our technical support, because such issues need extra time to be dealt with, you can still contact us on the live chat for some technical info. For instance, we're able to help you set up an e-mail address in your email client or troubleshoot a number of issues, saving you considerable amount of time. Even when our telephone lines are already off for the day, you can talk with a live person.