If you’ve ever got any questions in regards to the hosting service in general or you face a problem with your sites, you will have to contact the respective hosting provider’s help desk support team. It may not make any difference how promptly they’ll answer if you have a general question, but an issue such as a faulty software app update, for example, may lead to your site becoming broken or inaccessible on the Internet. And the longer you wait for the support team to help you, the longer the website will be offline. In case you offer goods or services online, any downtime will influence your site adversely and you can lose current or potential customers. Lots of web hosting providers, particularly resellers, answer e-mails and tickets within twenty four hours, but in the online world this is way too long, since customers will rarely revisit a website that isn’t functioning correctly over a prolonged time period.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reply time for any technical support ticket that you submit or any e-mail that you send is just 1 hour, even in case you contact us during weekends and public holidays. Irrespective of the essence of your problem or query, we will lend a helping hand momentarily and will supply you with the required info to solve any problem with your websites. The real response time commonly does not exceed fifteen to twenty minutes, which is the reason why you can just forget about waiting for hours and hours to get a problem sorted out or what is even worse than that – waiting all day only to obtain a response that more info is needed while nothing’s resolved. We will assist you in a timely fashion as we are aware of exactly how valuable time can be in the dynamic electronic age. The 60-minute reply guarantee applies to any billing or technical query that you may have concerning our Linux cloud hosting.