You will find lots of cloud hosting companies out there, still most of them are resellers who have minimal resources, especially in terms of support. A way to distinguish them is the option to reach the company by phone. The type of support that you will receive through this particular method of communication will vary depending on the provider - several of them provide experienced phone support, others offer common and customer support only since some issues are more time-consuming and it would be more convenient to be resolved through a trouble ticket, especially if the issue needs to be escalated. Nonetheless, it's good to know that you can always get in touch with your website hosting provider since there're a lot of small problems which can be taken care of effortlessly and timely with a call, not mentioning that you're able to get additional info about the services even before you become a customer.
Phone Support in Cloud Hosting
We know that the option to consult with a live representative is very important, that's why we have three support lines worldwide (USA, UK and Australia) and you can contact us over the phone for 14 hours every day. In case you consider purchasing one of our Linux cloud hosting, for example, you can phone us and find more about our solutions before you order so as to ensure that we meet all of the system requirements for your websites. Following your order, you'll be able to get in touch with us about any sales or billing issues you may experience, or receive any kind of general or basic tech information that you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical issues you'll have to use our ticketing system, which will help you monitor the communication along with any new developments in the resolution of the issue.