The accessibility to the customer and tech support that a cloud hosting company offers will tell you a lot about the services which they offer as well. When you can use only e-mail messages and / or tickets, you have almost certainly found some reseller and not the hosting supplier. When this is the case, you will have to wait for a couple of days to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to get in touch with the actual web hosting company for additional help. When the provider provides you with various means of communication with quick response time which are available at any moment, they are almost certainly the top provider, not a reseller. Which means that you'll take advantage of well-timed assistance and excellent support as they'll have immediate access to the servers where your account is. Regardless of the problem - technical or sales, it's always better to be able to contact your hosting company right away by using your preferred way of communication.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of receiving assistance in a timely manner, so our cloud hosting services feature 24/7 technical support as well as various ways of communication. In case you don't have an account yet, you can call us or take advantage of our live chat and talk to a live representative, in order to learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you won't end up getting a service which you can't use. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it needs more investigation. Unlike the majority of suppliers that you can find today, we respond to all of the tickets within one hour, so you won't have to wait for an entire day. Our support services are available twenty-four-seven, even during public holidays.